DELIVERY LOCATION

Items offered on our website are available for delivery Worldwide.

DELIVERY TIME

All orders are reviewed properly and will be manufactured by our manufacturers accordingly. We don’t have any items in stock we start stitching our products after the order is received according to the order details and usually it takes 3 to 5 days.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [5] business days of the date of your order. Business days mean Monday to Friday, except holidays.

Please note we do not ship on [Saturday & Sunday].

The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered it usually takes 2 to 4 days. Products may also be delivered in separate shipments.

RETURNS

All returns must be postmarked within Twenty Two (22) days of the purchase date. Usually, our product delivers 8 to 9 days after the order submission on our website. Therefore customers get 13 to 14 days to check the product and file a return for exchange or refund. after that, we will not accept returns. All returned items must be in a new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at thejacketseller@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in the original packaging, and mail your return to the following address:

THE JACKET SELLER USA

Attn: Returns
RMA #

Return Address

341 W Kathleen Dr
Des Plaines IL 60016
United States

 

Return shipping charges will be paid by the customer.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Note: We do not offer refunds on shipment charges, as we use third-party shipment providers such as FedEx, DHL, UPS, Skynet, and others. The cost of shipment is paid to these providers to ensure that your product reaches your door safely. Therefore, we are unable to refund the cost of shipment. Thank you for your understanding.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

CUSTOM SIZE / CUSTOMIZED PRODUCT

At our store, we offer custom size Jackets or customized Jackets to meet your specific preferences. Please note that we do not accept returns for these items for a full refund. However, we do offer two options for customers who are unsatisfied with their purchase.

• Option 1: Claim 70% of the total amount as a refund.
• Option 2: Exchange the item for another jacket of equal value by paying only the shipment charges.

We take pride in providing our customers with high-quality products and services, and we strive to ensure that our customers are satisfied with their purchases. Please contact our customer service team for further assistance with your order.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: